I didn't expect my wife's Dell to have a
problem so soon but things happen
One day my wife told me her Computer wouldn't turn
on, so I took a look at it and did a couple of
tests to make sure that the Electrical plug was
connected good and that my Granddaughter hadn't
plugged her Ipod into a wrong place.
I found out that the Computer wouldn't turn on like
she said and I decided to e-mail Dell instead
of calling since I have problems understanding some
people especially when a Computer program
is generating a voice message or answering your
I e-mailed dell on 11-10-06 and I received a Auto
answer saying Dell received my e-mail and would get back to me in
24 hours or so. ( and they did).
I was given instructions on what to do and I
accomplished them . Still didn't work.
So I Emailed back and was given some
new instructions and that still didn't work. What we were doing was
eliminating the cause. Power supply, a installed
card or BIOS. I understood that.
I did noticed that on the back the 4 lights would
turn to green then yellow and that B & C would turn to yellow
momentarily before the power went off, Note the
power would only stay on about 3 to 4 seconds before going off
After a couple of e-mails, Dell decided it was the
Motherboard and they would send out a Geek within the next couple
of days if the New Motherboard was available. I was
surprised to get that good of service. Note and delays were of my
I sometimes didn't answer back as soon as I got
Dell's email. Well the Geek called and ask if he could come over the next
and my wife said yes .
The new Motherboard was installed and the Computer
turned on, all seemed to be working o.k but after the new BIOS setup
the Computer wouldn't start again, so out came the
Modem and tried again and that didn't work.
The Geek decided that the ON & OFF switch as I
call it was broke and sticking in the ON position causing a bad connection with
hence a call to Dell to explain and they the Geek
and Dell decided to replace the switch. Were waiting for a new ON & OFF
I think the e-mail to and from Dell was great and
the prompt Geek response was excellent. So far I have no problems with Dell